Updated May 5, 2021
Here is a brief summary of some key facts. You will also find detailed information below.
When do we collect personal information?
when you create a CF Account
when you contact us
when you interact with us at our buildings and shopping centres
when you use our websites and mobile apps
Why do we collect personal information?
to provide you with the services you request
to understand our customers to deliver better experiences
to offer personalized content, if you want it
to innovate and improve our business
to protect our properties, employees, tenants and visitors
other business purposes described under What types of personal information do we collect and use? and What types of online information do we collect automatically?
How do we protect personal information?
technical measures and policies and procedures
contractual requirements in our agreements with service providers
Where is personal information stored and used?
our operations are based in Canada
our main technology service providers are in Canada and the United States
we may also use service providers located in other countries
corporate website: www.cadillacfairview.com
shopping centre website: www.cfshops.com
gift card website: www.cfshopcard.ca
individual buildings and shopping centres
electronic communications with you (such as email, text/SMS, and push notifications)
Some of our services, mobile apps and websites may also have separate privacy notices. These privacy notices will provide you with specific information applicable to those services, mobile apps and websites.
Sometimes we provide links to other companies’ websites and services (like retail tenants in our shopping centres). Those companies have their own privacy and cookies policies. Information you give them will be governed by their rules and not ours.
What types of personal information do we collect and use?
What personal information we collect depends on how you interact with us.
Expand the sections below to understand the personal information we collect and use based on the most common types of interactions with us. For an explanation of what information we collect automatically when you use our online services, see What types of online information do we collect automatically?
Keep in mind that we may also collect other information as we develop new products, services and techniques for delivering improved or personalized services to you.
If you make a request for customer assistance or services, we collect information that is necessary to respond to your request. This may include contact information, details of your request and our response.
When you create an account with us, including through our mobile applications, we may ask for your name, email address, password and information about your interests to create an account for you.
If you sign into our websites, mobile apps or wifi using a social media account (such as Facebook, Instagram or Pinterest), we will collect profile information from those accounts and other information that you have consented to sharing with us in order to create your CF Account.
We use account information to register and to authenticate you. We may also use information we collect and associate with your CF Account to tailor our products and services to your interests.
Subscriptions and contests
We may collect information when you subscribe to a newsletter, enter a contest, register for a service, or create an account with us. This information could include your contact information.
If you subscribe for email communications, we will collect your email address.
If you enter a contest or promotion, we will collect personal information from you to administer the contest or promotion.
We collect information such as your name, address and payment information if you purchase a CF SHOP! card® or rent equipment from us. We will also collect contact information to deliver communications and packages to you.
We track transactions and your account balance using your CF SHOP! card. If you register your CF SHOP! card with us or associate the CF SHOP! card with your CF Account, this information will be associated with you.
If you make a large purchase of CF SHOP! cards, we may collect additional information as part of our obligations and corporate best practices to combat money-laundering and other criminal activity.
Shopping lists and favourites
Depending on the mobile app or website you use, you may be able to create customized shopping lists, or plan your route through our properties. We will collect this information to store it with your CF Account. We use this information to provide you with the services you request and to learn about your preferences so that we can provide you with more relevant content in our mobile apps and on our websites.
Social media interactions
We may collect information if you interact with us on social media. We may view and share posts that mention us, our services or one of our properties. We only view and share this information if your privacy settings permit us to see your post. We use this information to understand trends and what visitors and tenants are saying about our properties and services.
Our properties are equipped with video surveillance cameras. These cameras may collect your image or vehicle (including licence plate) when you are at one of our properties. In limited cases, the field of cameras on our property may capture images of individuals who are near the perimeter of our properties.
Access to some areas of our properties are restricted. To access these areas, you may need to provide your name and other information. If you are visiting one of our employees in a restricted space, you may need to provide the name of the employee you are visiting, your name, your employer (if relevant) and your contact information.
If you are one of our contractors or if you are an employee or contractor of one of our tenants, we may issue you a physical or digital passcard to access our building and the tenant’s premises. We will collect information about you and the business authorizing us to issue you a passcard. Our passcard readers collect logs of the dates and times of your use of your passcard.
We retain security guards to monitor and protect our buildings. If there is an incident, these security guards may collect information about the individuals involved in the incident, information from witnesses, and other information that they observe or are told.
We also retain third party services that scan social media and other sources of information for threats to our properties and personnel.
We use information we collect as part of building security programs to help secure and protect our property, to create a safe environment for our tenants, building occupants and visitors, to respond to emergencies, to investigate violations of our policies or laws, and to investigate claims (such as property damage or personal injury).
We may collect your vehicle make, model and licence plate number for the purposes of enforcing our parking regulations. If you have a reserved parking spot in one of our buildings, we collect registration information such as your name, contact information, employer, vehicle make and model and licence plate number for the purposes of providing and managing our parking services.
We will collect personal information that you provide to us in connection with your employment application. This personal information may include previous work experience, education, and other relevant information. We use this information to assess your suitability for employment with us.
What types of online information do we collect automatically?
We automatically collect technical information and information about how you use our websites, website applications and mobile apps. Expand the headings below to learn more.
Wherever technically feasible, we will give you the option of browsing or using our online services as a guest without logging in and identifying yourself but not all features may be available to you as a guest
If you are not logged into our services, we will not attempt to discover who you are by using online technical information
Wherever technically feasible, we will provide you with options to opt-out of personalized ads. See Online Advertising for details.
Online technical information
When you use our websites, website applications and mobile apps, our servers automatically collect information from your device or session. We collect this information as part of the normal process of delivering online content to your device. In some cases, we may also scan this information to detect cybersecurity threats.
Online technical information that we collect includes but is not limited to IP address, browser type and version, advertising IDs, app unique ID (if you are using one of our mobile apps) and operating system and device type in order to properly format information for your device.
You may see a pop-up asking to share your location. We ask for this permission to provide you with location-based services, such as showing you content from the nearest shopping centre. Even if you do not enable location-based services, we may still receive general city or country location information based on your IP address and from other information provided from third-party telecommunications services.
For more information and the promises we make about location information, see location-based services.
Understanding how people use our websites, website applications and mobile apps helps us do a better job of meeting your needs and improving our business.
For example, if a feature does not seem useful to our visitors, we learn that we need to improve it. If we detect that the search results for a particular search term are not helpful, we can try to make the results more relevant.
Usage information also helps us understand what ads and promotional communications were effective. We also use usage information to tailor your experience and the ads that you see so that the information we provide to you is more relevant to your interests.
The usage information we collect includes how long you visited our websites, website applications and mobile apps, what pages you visited, what features you used, what search queries you entered, and your other activities using our services.
To understand more about how we collect some of this usage information, see cookies and pixel technologies.
Data analytics means studying data to look for patterns. We use data analytics to gather insights about the effectiveness of our business strategies and to make decisions. We also use data analytics to predict what visitors to our websites, website applications and mobile apps will find interesting. Learn more by expanding the headings below.
Online analytics is the study of how our online services are used.
Information collected by analytics services on our websites, website applications and mobile apps include date of session, session duration, pages and features viewed, operating system, device model, and geography. Although your IP address is collected, we anonymize your IP address when we use it for analytics purposes.
If you are using a browser to access online content, our analytics providers also collect the site you came from before landing on our website (such as the search engine you used to find us or the page you last visited when you came to our site). Third-party analytics services also collect the following information when you use our mobile apps: device model, first launch of the app, number of app opens and app updates. We use a randomly generated ID to identify your device. You can reset this ID by uninstalling and reinstalling the app. You can also adjust your browser settings to block or disable analytics cookies. Our mobile apps do not collect and store your MAC address.
If you are using one of our mobile apps, we may offer you settings within our app to control the collection of data for analytics. Please see the privacy notice for the mobile app that you are using.
Location analytics involves collecting location data to understand where the users of our services are located.
We can derive location information from your IP address using third party services. When we do this, we anonymize your IP address after it is used to identify a geographic location (usually city and province level). For some of our websites and web applications, you may see a pop-up asking for permission to share your location.
If you accept, we will receive an inferred location for the device you are using. You can decline to share location. If you do, we will not be able to customize the site content to match the inferred location of your device.
For our mobile apps, we may also collect location information through location-based services. See location-based services for information on how you can control your location-based services settings in our mobile apps.
Foot traffic analytics
Foot traffic analytics uses de-identified information to understand when a device is in different zones in our properties. We use this information to measure traffic patterns. This helps us understand how our premises are used, what routes are common, and how many repeat visitors we get. Expand the headings below for more information.
How does it work?
Our service provider, Aislelabs, automatically transforms the MAC address of mobile devices into a special code. We cannot use that code to re-identify your MAC address even if you use our wifi services.
What’s a MAC address?
A media access control (MAC) address is broadcast by wifi-enabled devices when wifi is on.
This section explains some of your rights and how you can exercise them. To learn more about a right, expand the headings below.
Access and correction
You can ask to see the personal information that we have collected about you. You can also ask us to correct your personal information.
If you are using one of our mobile apps, you may be able to access your personal information by viewing your account settings.
If you want to access or correct other information, you’ll need to contact us. You must explain the details of what you want to access or correct, so that we can help find that personal information for you.
Sometimes we won’t grant access to or correct your personal information. If that happens, we will tell you why and what you can do about it if you are not satisfied.
Withdrawing consent and deletion
You can contact us to withdraw consent to using your personal information or to ask us to delete your personal information if we no longer need it. If you are using one of our mobile apps, see the mobile app privacy notice for how to withdraw consent and to delete your account or mobile app data.
Sometimes we will still need to retain your personal information after you have asked us to stop using it and to delete it. If that is the case, we will tell you. For example, the law may require us to keep your personal information or we may need the information for our accounting records. We also may keep information if we believe there is a risk of a legal dispute or the information related to an investigation. These are just some of the reasons.
If your information is in electronic form, it may be stored in our backup data. If that’s the case, then we will retain it until we replace or purge our backups.
Opting-out of email marketing
If you signed up for one of our email newsletters and no longer want to receive them, you can unsubscribe at any time. For the quickest results, please use the unsubscribe link in the latest email we sent to you. Alternatively, you can contact us and we will process your request.
We want to show you ads that are relevant to you. However, we recognize that some people don’t like to see personalized ads. Below are some tips and tools to help you control advertising that uses your online activity and personal information.
Website advertising opt-out options
To opt-out of personalized advertising content, please visit Digital Advertising Alliance of Canada Opt-Out Page, NAI Opt-Out Page and the Ad Choices Opt-Out Page.
These websites provide tools that identify member companies that have placed cookies on your browser and provide mechanisms to opt-out.
Please keep in mind that you will still receive other types of advertising.
Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.
Mobile device advertising options
You can also opt-out of the use of your mobile device’s advertising ID by adjusting your mobile device advertising preferences. For Android devices, open your Settings App > Google > Ads. For iOS devices, go to Settings > Privacy > Advertising.
Social media advertising options
Social media platforms (such as Facebook and Instagram) allow us to show you advertisements based on the fact that you match characteristics of our target audience or to exclude you from advertisements because we don’t think they are relevant to you. This is called custom audiences.
These custom audience tools also include the ability to include or exclude you from the custom audience based on whether your profile information for those platforms matches information that we have collected. This happens by converting information (such as your email address or phone number) into a unique code. We do not share your actual email address or phone number with these social media companies.
You can use the ad settings in your social media account settings to control the ads you see and the use of your personal information for advertising, including custom audiences. You can also contact us to opt out of the use of your personal information for custom audiences.
Cross device tracking
We use the services of the Adobe Marketing Cloud Device Co-op to understand when visitors are using different devices to browse our websites. We do not share or receive information that identifies you when we use the Adobe Marketing Cloud Device Co-op.
We use this service to understand how many unique visits to our websites and web applications we are receiving. This service also allows us to provide you with personalized content across all of the devices that you use.
We understand that not everyone wants a personalized experience across their devices. You can see what devices are linked and opt out using the Adobe Device Co-Op Privacy Control.
Location-based services are features and functions of our websites, web applications and mobile apps that use your location in order to deliver relevant content. We also use location information for Data Analytics. Expand the headings to learn more about our promises to you, why we use location information, and how you can control location sharing.
We will only collect foot traffic information in our shopping centres in a way that does not identify you
We do not track your movements outside of our shopping centres
If you use dynamic wayfinding services that could identify you, we will tell you in our mobile app privacy notice
Why do we use location information?
Sometimes we collect your location to provide you with services and to learn about how our shopping centres and other properties are used. For example:
If you enable location-based services on our websites, web applications or mobile apps, we can use that information to help you find the nearest shopping centre or show you offers, stores, products and shopping centre information that are relevant to the shopping centre you are at or that is near you.
If you log into our wifi services, we will recognize what shopping centre or office building you are at when you are logged in.
We also use location information for Data Analytics.
If you are using one of our mobile apps and have enabled location-based services, you can always opt-out using the permissions settings within the mobile app.
You can also opt-out of location-based services by changing your device’s permissions. For Android devices, open your Settings App and choose Location > App permission or Security & location > Location. For iOS devices, choose Settings > Privacy > Location Services. For more information or help, please refer to your device’s operating system user guide.
Keeping your personal information safe
Although we take care to secure your information, no system of safeguards can provide you with a guarantee of security.
The security of your information is also a shared responsibility. Expand the headings below to learn what we are doing to keep your personal information safe and what you can do to help.
How do we protect your personal information?
We employ administrative, technical and physical safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
The types of safeguards that we employ and that our service providers employ depend on the sensitivity of the information. Examples of how we protect your personal information include:
employee privacy and security training
restricting access to personal information to employees who need access to it
technical measures such as encrypted connections, strong passwords, multifactor authentication (where feasible), firewalls and other technical security tools
physical measures such as locked storage areas and restricted access to our offices and other areas where personal information is stored
background checks of employees in line with the sensitivity of the information those employees will be handling and provincial laws governing when we can do background checks
requiring service providers who will handle your personal information on our behalf to commit to safeguard your personal information when they enter into contracts with us
What do you need to do?
You have a shared responsibility to keep your personal information secure when you use our websites, mobile apps and web applications. Please take the following steps to help secure your personal information:
install the latest security updates and anti-virus software on your device to help prevent malware and viruses
use the latest version of browsers
change your account password frequently
use complex passwords to lock your device and mobile applications. Complex passwords include capital letters, numbers and special symbols
do not use the same password for multiple sites
do not share your password with others
We do not ask you for sensitive personal information over email. Sensitive personal information includes passwords, bank account or payment card information, your social insurance number, or similar information by email. We might ask for proof of identify if you want to make a request to access or delete your personal information, but we will give you the option of coming to one of our properties to present your ID.
Where do we store and use your personal information?
Our preference is to store and use your personal information in Canada. However, this is not always feasible. Our service providers may be located outside of Canada or they may store and process data outside of Canada. If that is the case, then your personal information may be transferred to other countries.
Although we employ contractual protections when we transfer personal information to other countries and we consider the protections offered under the laws of the other country, we cannot guarantee that your personal information will receive equivalent protection when transferred. In certain circumstances, your personal information may be accessible under the laws of those other countries by foreign law enforcement, regulatory bodies or other authorities.
Do we use facial recognition technology?
No, we do not use facial recognition technologies. Facial recognition technologies match an image to a database in order to identify an individual. We do not use these technologies.
Our mobile apps and web applications
We may offer mobile apps and special web applications to provide you with special services. Examples include:
LiVE by CF – a mobile app that helps you find exactly what you want and where to buy it all before you arrive at a CF shopping centre. Search for stores, find the products and offers you want and save your favourites for later.
CF Eats - order delivery or pickup from your favourite Cadillac Fairview restaurants.
Event registration sites, such as to reserve a visit with Santa or another special event.
You can contact our privacy office in writing to ask a question or make a complaint. You may also contact our privacy office to request access or correction to your personal information or to request deletion of data that you believe we no longer need to retain. We may need to see identification to check that you are who you say you are.
Privacy Office The Cadillac Fairview Corporation Limited & Affiliates 20 Queen Street West Suite 500 Toronto, ON M5H 3R4 email@example.com